Shipping + Returns
Alchemy offers FREE SHIPPING with any purchase over $70, to Canadian & US orders. We ship by Canada Post Expedited service. After your order is shipped, you will receive a tracking number by email.
Orders are usually shipped 1-3 days from the time you order. We will contact you in case an item/colour/size is out of stock or backordered. (Occasionally we take a long weekend or Holiday, so please excuse us in advance, if once in a while your parcel takes a day or two longer than usual:)
RETURNS + EXCHANGES
We want you to be happy with your purchase! Whether it be because of fit, or simply because an item does not suit you, we accept returns within 30 days from the day you received your order. However, please note that any item returned must not be washed, dirty, or noticeably "worn" - it must be returned in the same condition in which it was shipped.
To make a return, first email us what you are returning and why. After that, please mail back your return to the following address:
Alchemy Fashions, 3734 Beach Ave, Roberts Creek, BC V0N2W2 Canada
As soon as we receive your return (if it is in good condition as described above) we will credit the same cc that you used to make your purchase. You will be credited for the price of the item(s) plus tax, but not for any shipping.
Please note: one single, small item may fit in the letter mail, in which case it only costs about $5 to mail back. The piece of clothing must be folded very flat (1/2" works) in an envelope maximum 9"x12". The envelope cannot be padded or it will not fit. Paper envelopes seem to work best as they have an edge that slots through the letter mail slot easier. This is all at the discretion of the post agent... but it usually works!